Who will be building my product?+
Coral9's own full-time engineers, led by a named tech lead who is your main contact. We do not subcontract, and the same people stay on your project month to month.
How are hours counted?+
Every hour is logged against a ticket, and Reef shows the running total for the month. Engineering, design, QA and project management all come out of the same hours. Unused hours roll over one month.
What happens after I subscribe?+
You get a kickoff call and access to Reef the same day. Within 72 hours you have a written plan of what gets built first, and code starts shipping in the first week.
Can you work with my own developers?+
Yes. We can work in your repositories, follow your code review process and join your standups, or take over one part of the product entirely.
What if I don't know what to build yet?+
That is what the first 72 hours are for. We turn the idea into a scoped plan with a version one, and you approve it before any code is written.
What if I'm not happy with the work?+
Tell your lead and we change it, and the fix does not come out of your hours. If it still isn't right, cancel before the next billing date and keep everything built so far.
What exactly do I get each month?+
Working, tested software on a staging link, merged into a repository you own, and a written weekly update listing what shipped, what is next and the hours used.
Do you offer meetings?+
Yes. A weekly call on every plan, and daily Slack and ad hoc calls on Custom. Discovery calls run during US business hours.
Where can I see progress?+
In Reef, your client dashboard. It shows every ticket and where it is, the hours your team put in, who is working now, the weekly updates and your invoices.
How do I send requests?+
Add a ticket in Reef, message us on Slack, or email your lead. Everything ends up as a ticket so nothing gets lost.
Can I pause or cancel any time?+
Yes. Plans run month to month. Pause or cancel before your next billing date and you are not charged again. Quarterly and yearly plans run to the end of the period you paid for.
Who owns the code?+
You do, from day one. Repositories, servers, domains and credentials are set up in your name, so your own team can take over whenever you want.